![]() Techs these days are usually thousands of miles away and I can hardly decipher their accents. Mostly they won't listen because they appear to not understand or know how to fix any other problems caused by the faulty software program they promote. That is a router issue that hasn't had a problem. ![]() Their fix was to blame it on my ip service and tell them to unblock ports 500 + 4500. I use a lot of security and spyware detection and frequent scans. I'm done with this software that has me virtually locked out of my admin account probably due to allowing a hack or malware in. The VPN keeps shutting off at the worst time possible and you never know when it will happen. It's bad when you know more than the guy they call a tech who really can't fix anything without software. I've used Norton for years but since they included Life Lock and VPN I've had many problems and the support is the pits. Make sure you have the correct NORTON or you will be seriously ripped off. I was told there are lots of Norton Anti - Virus fake technicians out there. This is the correct phone number for the TRUE NORTON BY Symantec *******726 The true Norton technician also suggested, if I did online banking or online purchases I should notify the bank as a precaution.įor those of you getting similar pop ups telling you your computer has a virus, do not be naive like me, do your homework, have your computer checked out by a professional or call the TRUE NORTON By Symantec for help. my computer was fully restored with my new Product Key added on. Thank you to the REAL NORTON By Symantec. I was told I had 10 days left in my Anti-Virus Subscription. A Norton Technician checked my account with them. I was re-assured, I was now dealing with the true NORTON company. After calling them, I was told once again, the phone number I was given before was not in any way related to them. I was given the correct number for NORTON ANTI - VIRUS. That number is not not related to NORTON ANTI-VIRUS. My internet provider checked the phone number *******741 which I was given (see above). I was told there was nothing wrong with our IP ADDRESS. Next day, I called our Internet service provider. I told him I wanted to check out his credentials before proceeding. He asked for access to all the computers in the house (from the kids). He told me our IP address was compromised, and that there were other people illegally using it. After gaining access to my computer, he started bringing up files. Then, he asked me what kind of computer I had and the Internet access. He then told me to go to and gave me a separate code which I entered. He asked for the Product Key which I gave to him. He gave his name as STEPHEN HOPES, ID # NOR*******. The person who answered said he was a NORTON TECHNICIAN. The FAKE SITE gave me a number to call *******741 to help me fix the problem. After installing the Product Key, A FAKE NORTON website popped up (I did not realize this was a fake sight at the time) telling me my Product Key was successful, but there was an error, my computer could not download because it was out of date. To be safe, I went to an Office Supply Store and bought A Norton Security Premium package. I was puzzled, as I thought I still had a few days before my subscription expired. This was also preventing me from going on to the site. ![]() There was a pop up telling me it was not safe to use my computer as it had the ZEUS MALWARE VIRUS. When I returned, after a few days, when I tried to get on to my computer, I could not. Before I went away on a trip for 5 days, I knew I had a count down of 23 days left on my Norton Anti - Virus Subscription on my home computer.
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